The back office stops being your problem.
Business Operations
The admin layer nobody wants to own, owned by someone who does.
The folder you avoid opening
Customers wait a day for a reply that takes two minutes. Invoices sit unpaid because nobody chased them. The tracker has not been updated since March, so the numbers you quote on calls are a guess you have started to believe.
None of it is hard. All of it is yours by default, because it was never anybody else’s job.
What we handle
Six things somebody else owns from now on. Choose any of them.
Customer service.
A customer emails at eleven at night and waits until Tuesday, and you never find out they nearly cancelled. We answer chat, email and phone in your tone, escalate the ones that genuinely need you, and handle the rest before they turn into a refund request.
HR and recruitment support.
You are screening CVs at midnight because the role has been open for two months. We post the job, screen against what you actually need, schedule the interviews, and hand you a shortlist instead of an inbox.
Onboarding coordination.
A new hire starts Monday and nobody set up their accounts, so their first day is spent waiting. We run the checklist, get the access sorted, book the intro calls, and make sure day one looks like somebody was expecting them.
Bookkeeping support.
Receipts live in three places and reconciliation happens the week before it is due. We categorise as it comes in, chase the invoices nobody chased, and keep the books in a state your accountant does not charge extra to untangle.
Data entry and transcription.
The tracker is out of date, so nobody can act on it and every decision waits for you to check something. We keep the records current, transcribe the calls that matter, and file things where the next person can find them.
Vendor and invoice coordination.
You are the one chasing a supplier about an order you approved a month ago. We handle the back and forth, keep the paperwork straight, and only bring you in when a decision is genuinely yours to make.
What stops landing on your desk
- Customer repliesIn your tone, within the hour.
- Hiring adminScreened, scheduled, shortlisted.
- OnboardingAccess ready before day one.
- Books currentCategorised as it comes in.
- Records updatedSo others can act on them.
- Vendors chasedYou hear only the decisions.
One person accountable, never a ticket queue
Back office work fails in the handoffs. So there are none. The same person owns your operations, learns how you work, and has a trained backup who already knows your tools.
- One named owner on your account
- A trained backup, not a stranger
- Escalation only when it is genuinely yours
- NDA signed before any access
How it works
-
The call
You list what keeps landing on you.
- The replies you write yourself
- The chasing nobody does
- The tracker nobody updates
-
The handover
Access, tone and rules, written down.
- What you answer personally
- What gets escalated
- Who to chase and how hard
-
The first month
You stop being the default.
- Replies go out without you
- Invoices chased on time
- Records current again
-
After that
You hear the decisions, not the admin.
- One weekly summary
- Escalations only when real
- The folder is no longer yours
We work inside your tools
- Zendesk
- Intercom
- Freshdesk
- Xero
- QuickBooks
- Airtable
- Notion
- Google Workspace
- Slack
Questions founders ask
Do you answer customers in our name?
Yes, in your tone and from your inbox or helpdesk. We agree the rules first and escalate anything outside them.
Do you do the actual bookkeeping?
We do the support work: categorising, chasing invoices, keeping records clean and ready. Your accountant still files.
Do you sign NDAs?
Yes, before any access is shared. We handle financial and customer data regularly.
What hours do you cover?
We work across US, UK, Canada and Australia time zones, with emergency support available around the clock.